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Announcement:
As of September 1st, 2008 Dye & Durham will be implementing a fuel surcharge. This rate will be adjusted according to the average price of regular unleaded gas established by MJ Ervin & Associates*. This is a necessary measure to offset the recent, unprecedented increases in the cost of fuel. On the 15th of every month, Dye & Durham will review the average weekly fuel price for the preceding four weeks to determine the fuel surcharge which takes effect on the first Monday of the following month and will be charged based on the price ranges indicated below. In order to reduce the effects of this increase on your business we recommend combining orders that you would have submitted individually in the past or reducing the number of deliveries per week - this is also an excellent way of assisting in reducing the environmental effects of delivery fleets and improving our overall carbon footprint.
Thanking you in advance for your understanding.
*MJ Ervin & Associates is a consulting company that monitors fuel prices across Canada and you can locate current rates at www.mjervin.com
When the Canadian Average Regular Fuel Surcharge
Unleaded Gasoline Pump Price is in Amount will be:
Canadian $ / Litre
Less than $.80 $0
$0.81 - $0.96 $0.99 per order
$0.97 - $1.30 $1.25 per order
$1.31 - $1.60 $1.50 per order
$1.61 - $1.90 $1.75 per order
$1.91 - $2.10 $2.00 per order
Terms & Conditions
UNCONDITIONAL SATISFACTION GUARANTEE
All products in this catalogue, and all other products and services offered by Dye & Durham are fully backed by our Satisfaction Guarantee ensuring that product quality, performance and value meet your expectations.
PRICES
All catalogue prices are subject to change without notice. Orders will be billed at prices prevailing at date of order. All applicable taxes are extra. Some items are marked with Check Online or Call for Pricing. This ensures you will always receive the most current market price on these items. Dye & Durham reserves the right to update prices and product specifications at any time without notice.
PAYMENT TERMS
A credit application must be completed and approved to open an account. If you do not have an account, payment may be made by major credit card.
TERMS
Terms are net 30 days from date of invoice for approved account customers. Overdue accounts are subject to a late payment charge. We reserve the right to withhold shipments to accounts that do not meet payment terms.
DAMAGED GOODS
In the case of a damaged shipment, make note of the discrepancy on the bill of lading. Keep the parcel's packaging for inspection where there is concealed damage. Contact our Customer Care Department to arrange for return of the damaged item(s).
PRODUCT CHANGES, SUBSTITUTIONS & ERRORS
All descriptions and illustrations in this catalogue are based on the best information available at the time of publication. Specifications may be changed and products may be discontinued without notice and we reserve the right to replace the item with a comparable substitution of equal or greater value. We do our best to ensure accuracy, however errors may occur and we regret any inconvenience this may cause.
DISCREPANCIES
Order & Invoice discrepancies must be reported within 10 working days. Contact our Customer Care Department.
PRIVACY POLICY
At Dye & Durham your privacy is important to us. We are committed to providing you with exceptional service while protecting your privacy and safeguarding your personal information. For the complete terms and conditions of our privacy policy please visit www.dyedurham.ca
DELIVERY
Daily truck deliveries are made in Toronto, Mississauga, Hamilton and surrounding areas. Out of Town shipments are sent within
24 hours. Shipping & handling charges may apply and are based upon distance traveled and size and number of parcels. Additional fuel surcharges may apply. Visit dyedurham.ca for detailed shipping information. Rush Orders are subject to additional charges.
OFFICE FURNITURE
Furniture orders may take 4-6 weeks and are subject to shipping fees. Installation fees may also apply. Furniture returns are subject to a 35% restocking charge plus return freight.
ACCURACY OF THIRD PARTY INFORMATION
Due to errors or incomplete information that may be found in government or third party records, Dye & Durham cannot guarantee the accuracy of such records. Dye & Durham will not be responsible for any loss or damage arising from such errors or incomplete information.
RETURNED MERCHANDISE AUTHORIZATION
Goods purchased from Dye & Durham will be considered for return/credit under the following conditions:
1. Advise us of the item(s) being returned within 5 days of receiving it. The Customer Care Department must be contacted
(905-762-7100 or 1-888-393-3874) to obtain a Return
Merchandise Authorization Number (RMA#). Our drivers cannot accept returns unless we have been advised so that they will have the appropriate paperwork in hand.
2. Items must be returned within 30 days of purchase.
3. Items must be in resalable condition, and in the original package or carton. It is the responsibility of the customer to ensure the goods are packaged appropriately in an outer carton for transportation back to Dye & Durham.
4. The RMA # must be written on the outer carton for easy identification.
5. The reason for requesting a credit should be included with each returned item.
Restocking fees may apply.
Items returned after 30 days are subject to a 15% restocking charge plus return freight.
No returns will be accepted without the proper RMA.
THE FOLLOWING ITEMS ARE NON RETURNABLE:
• Law Forms
• Software
• Broken seal or opened packaging for laser & ink cartridges
• Custom orders i.e. stamps, rolling catalogue cases, custom indexes, custom file folders, etc.
• Special non-stock orders
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